Thanks for the mention:
Like Pranav said we think the space is good to have multiple players and we've had many friendly conversations where we have traded notes.
I think our vision is very similar in terms that we eventually want to focus on omni channel customer communication.
A few things that Chatwoot has that we don't at the moment are:
1. Omni channel through messenger and Twillio integration
2. A Mobile app to chat with your customers
3. Shared inbox for teams - for team management
What we have that differentiates us from Chatwoot:
1. We have a Reply from Slack + Reply from Mattermost integration where you never have to leave your workspaces (We believe your tools should conform to where you work and not force you to use a different tool)
2. Highly customizable [chat widget](https://github.com/papercups-io/chat-builder) with react and flutter components
3. We have a live screen sharing feature that lets you debug issues with your customers through the browser
Our goal is to build out omni channel communications too but at the moment we want to make our chat widget experience amazing and we believe that your chat widget should look like your website and not an ad for your tool.
*Note we do have apis and webhooks that you can integrate with dialogue flow and Rasa