Goladus 18 years ago Asking "What are you REALLY trying to do?" is generally not a good first response to a user problem, even if it does turn out to be an X-Y problem.Asking the right question is often difficult, and it doesn't help anyone to become exasperated.
Asking "What are you REALLY trying to do?" is generally not a good first response to a user problem, even if it does turn out to be an X-Y problem.
Asking the right question is often difficult, and it doesn't help anyone to become exasperated.